Privacy Policy

Identity and contact details of the data controller

The website www.sargadelos01.des2.net (the “Website”) operates under the name SARGADELOS, a registered trademark licensed to use which is held by PORCELANA DE SARGADELOS SL, a Spanish company with registered office at Sargadelos s/n, 27891, Cervo, Lugo, registered in the Mercantile Registry of Lugo, Volume 34, Book 6 of the Limited Companies Section, Folio 21, Page 542, 1st entry, and Tax Identification Number B-27009638. Telephone: +34 982 557 841. Email: sargadelos@sargadelos01.des2.net, as data controller for the purposes of applicable data protection laws and regulations.

Data processed, legal basis and purposes of processing

Depending on the services provided through the Website and used by you, in the options and settings of your device (specifically, in relation to cookies and other tracking features), the personal data (your "Data") that Sargadelos collects and processes primarily includes: surname, first name, email address, postal address and telephone number, bank account details for online purchases, purchases made, preferences and interests, browsing patterns, and connection logs. This Data will be collected either with your explicit consent or when necessary for order processing (performance of a contract).

In compliance with the provisions of the Personal Data Protection Act, the personal data you provide will be included in Sargadelos' computer file* and will be used for:

Respond to questions you submit through the "Contact" and "Distributors" forms.
You can create your personal space using the "My Account" option and, in this way, you can purchase the products you want online.
That you can manage your online orders and deliveries, as well as the corresponding warranties.
Ensure the security of your online transactions, prevent fraud and defaults.
Manage and optimize customer relationships.
Subject to your consent: sending you information about our offers, news, and events (newsletters, invitations, and other publications).
Perform statistics.
Facilitate the maintenance of the contractual relationship, control and management of purchases and their corresponding collections.
Send you information and advertising about our products through physical and electronic means of any kind.
You conduct internal studies on user interests, behavior, and demographics to better understand their needs and provide better service or information related to their interests.

The essential data required for *Sargadelos to comply with the above are marked with an asterisk on the various pages of the Website. If you do not complete the required fields, *Sargadelos will not be able to process your requests or provide the requested products and services. Other data is entirely optional and allows us to better understand you and improve our communications and services.

You guarantee that the personal data provided to Sargadelos* is accurate and are responsible for communicating any changes to it. Sargadelos* will treat said data with the utmost confidentiality and undertakes not to use it for any purpose other than that for which it was collected, as well as to store it with the appropriate measures to guarantee its security and prevent its alteration, loss, processing, or unauthorized access. Your personal data will not be transferred, disclosed, or modified without your prior consent, even after the contractual relationship has ended.

If you, as a user, provide the company with personal data of third parties, you declare that such data is true and that you have informed and requested the consent of these third parties, whose data you provide to the company, that their personal data will be processed by Sargadelos*, under the same terms as the user has been informed and given their consent in this Privacy Policy.

Recipients of the data

The Data you provide will be processed by *Sargadelos. It will not be transferred or made available to any third party except (i) to potential subcontractors of *Sargadelos (carriers, providers of hosting and maintenance services for the Website, providers of payment and fraud management services, etc.), for strictly technical and logistical reasons, and (ii) in the event of a reorganization of our parent company, including the total or partial transfer of assets, merger, acquisition, spin-off and, more generally, any reorganization operation. Your Data may be disclosed to other *Sargadelos companies to manage and optimize customer relations, and, subject to your consent, to send you information about offers, news and events from our parent company. Finally, *Sargadelos may disclose your data to third parties if required by law, statutory provision or court judgment, or if such disclosure is necessary to ensure the protection and defense of its rights.

Data transfers abroad.

The recipients of your Data may be located abroad, including outside the European Economic Area. Any transfer of your Data outside the European Economic Area will only take place if appropriate safeguards, such as contractual safeguards, have been implemented in accordance with applicable data protection laws and regulations. You can obtain a copy of the safeguards implemented by sending a request to *Sargadelos.

Your rights.

In accordance with applicable data protection laws and regulations, you have the right to request access to, rectification of, and erasure of your Data, or restriction of processing, and to object to such processing, as well as the right to data portability to the extent applicable. You may also object to the use of your Data to create your customer profile; in this case, you will no longer be able to benefit from personalized offers or services. You guarantee that the personal data provided to *Sargadelos is true and are responsible for communicating any changes to it. *Sargadelos will treat said data with the utmost confidentiality and undertakes not to use it for any purpose other than that for which it was collected, as well as to store it with the appropriate measures to guarantee its security and prevent its alteration, loss, processing, or unauthorized access. Your personal data will not be transferred, disclosed, or modified without your prior consent, even after the contractual relationship has ended.

You may exercise your rights of access, rectification, erasure, and objection to processing by sending a written communication to the data controller, *Sargadelos, to the address PORCELANA DE SARGADELOS SL, Sargadelos, s/n. 27891 Cervo, Lugo, or by email to sargadelos@sargadelos01.des2.net. In both cases, you must provide a photocopy of your national identity document or passport. You may also request that we stop sending you information about our offers, news, or events at any time by using the hyperlink designated for this purpose included in each email we send you.

Data retention period

The Data collected and processed through the "Contact" section will only be retained for the time strictly necessary to carry out the required procedures. If you decide to create a customer account, your identifying data will be retained for as long as your account is active and is not closed. You may close your account at any time. Your request will be processed immediately, or in the case of pending orders, as soon as they have been fully executed. If your account is inactive for five (5) years, *Sargadelos will contact you to find out if you wish to maintain it. If you do not wish to maintain it, your account will be closed and the data will be deleted. *Sargadelos will, in principle, retain data relating to orders you have placed for a period of time that will not exceed the applicable legal limitation periods. However, you will be able to view this data within your customer account as long as it remains active. When your customer account is closed, this Data will (i) be archived for accounting and evidentiary purposes for the aforementioned statutory limitation periods, or (ii) be deleted if these periods have expired. Your bank account Data will be securely stored for the time necessary to confirm the order and its payment, and will then be immediately destroyed. In the event of non-payment, the Data will be retained for the duration of the incident management, and thereafter for a period of between three (3) and five (5) years depending on the severity of the incident. Data used for the purpose of sending you information regarding offers, news, and events from our parent company will be retained for a period of five (5) years from the date it was collected or from your last contact with *Sargadelos. Upon expiration of this period, *Sargadelos may contact you to find out whether you wish to continue receiving information about offers, news, and events. Data will be deleted within a maximum period of one (1) month following any unsubscribe request you have made. Finally, connection logs collected, subject to your consent, using cookies and other tracers implemented on our Website will be retained in accordance with applicable laws and regulations for a period not exceeding twelve (12) months. For more information, please consult our Cookie Policy.

Contact details of the data protection officer (DPO) and right to lodge a complaint.

If you have any questions about the collection or processing of your Data by *Sargadelos, you can contact the *Sargadelos Data Protection Officer by sending an email to sargadelos@sargadelos01.des2.net

*Sargadelos includes the following companies authorized to market the “Sargadelos” brand:

SARGADELOS PORCELAIN SL

SARGADELOS CERAMIC FACTORY SL

CASTRO CERAMICS FACTORY SL